AES United States Customer Service Representative, Bilingual (IPL) in Indianapolis, Indiana

At AES, we raise the quality of life around the world by changing the way energy works. Everyone makes an impact every day in our small, global teams. Apply here to start an extraordinary career today.

POSITION: CUSTOMER SERVICE REPRESENTATIVE, BILINGUAL

REQUISITION #: R1036xxx

UNION: CLERICAL-TECHNICAL UNION

LOCATION: MORRIS STREET

ORGANIZATION: CUSTOMER OPERATIONS

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QUALIFICATIONS :

  • A high school graduate or equivalent with one (1) or more years of college or technical school training or equivalent with five (5) years’ experience as a Customer Service Specialist or experience in direct customer service activities.

  • Must be fluent in English and Spanish. Must pass the EEI Customer Service Representative (CSR) test.

  • Must be able to communicate courteously and effectively in person or by telephone and able to type and use other standard office equipment as well as data entry equipment.

  • Must work extended business hours, selected holidays and overtime as required.

  • Must have successfully completed the Customer Service Training program and conform to departmental standards for wearing apparel and personal grooming.

Additional consideration will be given for the following job related training or experience:

  1. College level courses in psychology, human relations, communications or the equivalent;

  2. Previous customer contact experience in a similar customer oriented business;

  3. Fluency in other foreign languages and/or sign language; and

  4. Any other qualifications contributing to the applicant’s ability to perform the job.

FUNCTION :

Handles non-routine and complex customer inquiries, complaints, and problems by telephone and face-to-face contact in a courteous and efficient manner. Investigates and analyzes customer accounts and prepares the required service order, adjustment, statement, or other document. Performs duties to assure customer satisfaction and accuracy of customers’ accounts. Makes arrangements to collect unpaid bills or order disconnection of service for non-payment or for violation of Company or State Rules and Regulations.

Performs other duties which may be requested by authorized personnel.

WORKING CONDITIONS :

Indoor work in clean, well-lighted, heated and ventilated surroundings.

Indianapolis Power & Light Company (IPL), an AES Company, provides retail electric service to more than 480,000 residential, commercial and industrial customers in Indianapolis, as well as portions of other Central Indiana communities surrounding Marion County. During its long history, IPL has supplied its customers with some of the lowest-cost, most reliable power in the country. IPL is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability or protected veteran status. E-Verify Notice: IPL will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's I-9 to confirm work authorization.

Create an extraordinary future.

AES people raise the quality of life in communities around the world – from bringing electricity to rural communities in El Salvador for the first time, to engineering battery storage that makes a clean energy future possible. That’s a 24/7 responsibility, so we work like a 21,000-person start-up – all in, full-on, in small, hyper-connected teams of people from different divisions, specialties and cultures.

We recognize and reward contribution from anyone, anywhere. The only limit to our influence and impact is our own commitment. We measure our careers by the difference we make to our communities, colleagues and families. So we care as much about how we act as what we do, at work and in life. We don’t just work at AES. We work for AES. We are AES.

Global Opportunities: www.aes.com/careers